Shipping policy

Shipping Policy

Thank you for shopping with One Hook Two Needles! Below you'll find everything you need to know about our shipping options, rates, and delivery timeframes.

Processing Times All orders are processed within 1–2 business days of payment being received. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Options & Rates We ship Australia-wide via Australia Post. The following options are available at checkout:

Free Shipping Enjoy free standard shipping on all orders over $100 AUD. Free shipping is automatically applied at checkout.

Standard Shipping

  • Australia Post Parcel Post: $11.20 – $25.45 AUD (based on weight & destination)
  • Estimated delivery: 2–8 business days after dispatch

Express Shipping

  • Australia Post Express Post: $14.20 – $33.95 AUD (based on weight & destination)
  • Estimated delivery: 1–3 business days after dispatch (within the Express Post network)

Tracking Once your order is dispatched, you'll receive a confirmation email with your Australia Post tracking number. Track your parcel at auspost.com.au.

Notes

  • Delivery timeframes are estimates and may vary during peak periods.
  • We currently ship to Australian addresses only.

From the 31st May 2026, Australia Post require mandatory capture of the recipient's Australian mobile number and/or email address – for all domestic shipments via eParcel and MyPost Business – supports the transfer of street addressed parcels to parcel lockers (if no one is home when delivery is attempted).   We will not be able to complete an order and print labels for most Australia Post parcels products – including Parcel Post, Express Post – unless you provide an accurate recipient email address and/or Australian mobile number for every parcel.

REFUNDS, RETURNS AND EXCHANGES: 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at shop@onehooktwoneedles.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at shop@onehooktwoneedles.com.au.